eNPS Terms of Service

The eNPS terms of service on this web page govern your eNPS subscription. You agreed to these terms of service when you registered for your eNPS account.


Payment for your eNPS Subscription is processed immediately by Stripe Payments and continues regardless of the usage level of your eNPS Subscription. You acknowledge that eNPS incurs costs associated with your eNPS Subscription, which include but are not limited to account activation, customer service, adding improvements to the eNPS website, administrative time spent managing your Subscription, and other services.

Your eNPS subscription will automatically renew and your credit card will automatically be billed for the renewal (at the same cost as your prior agreement). By subscribing to a eNPS subscription and agreeing to the eNPS terms of service on this web page, you are agreeing to an automatic renewal of your eNPS service. All eNPS terms of service on this web page including No Refunds apply to your eNPS renewal agreement. If you would like to opt out of the automatic renewal of your eNPS service, then you must cancel your Subscription prior to your next billing date. eNPS guarantees that all renewals will be billed at the same rate as the original pricing agreement, even if that rate was promotional pricing or otherwise negotiated when you subscribed. However, eNPS reserves the right to cancel payment plans and issue new plans with higher or lower rates. If you intentionally or unintentionally reverse the credit card charge for your eNPS renewal agreement, then you will be responsible for paying the full amount of the renewal plus a 20% violation of service penalty within 5 business days from the date that the credit card charge was reversed. Send inquiries regarding renewals or your request to opt out of the automatic renewal of your eNPS service to hello@enps.co.

There are no refunds, under any circumstances, for your eNPS Subscription.

If you fail to make payment for your eNPS Subscription then you agree to pay for all legal and collection costs associated with collection of payment on your account which may exceed the actual cost for your eNPS Subscription.


eNPS allows you to capture information about the sentiments of your employees. By allowing eNPS access to this data, you authorize eNPS to see certain data in order to process it and provide useful insights back to you.

You may not sell or modify information found on the website or reproduce, display, publicly perform, distribute, or otherwise use the information in any way for any public or commercial purpose. The use of the information on any other web site or in a networked computer environment for any purpose is prohibited.


You must be on an active eNPS subscription in order to continue using any of the eNPS data. If your eNPS subscription is canceled then you are responsible for deleting all eNPS data from your internal systems. If eNPS learns that you are using eNPS data without an active eNPS subscription, then you shall be immediately obligated to pay the full cost of a eNPS subscription and you authorize eNPS to immediately bill your credit card.


You shall not copy or adapt the HTML code that the website creates to generate its pages.

Users are prohibited from violating or attempting to violate the security of the website, including, without limitation,

a. accessing data not intended for such user or logging into a server or account which the user is not authorized to access,

b. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,

c. attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, flooding, spamming, mailbombing or crashing,

d. sending unsolicited spam e-mail including promotions and/or advertising of products or services,

e. forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability. eNPS will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

eNPS may be used only for lawful purposes by individuals seeking to network with other individuals. eNPS specifically prohibits any use of the website, and all users agree not to use the website, for any of the following:

a. Using any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this site.

b. Taking any action which imposes an unreasonable or disproportionately large load on this website’s infrastructure.

c. If you have a password allowing access to a non-public area of this website, disclosing to or sharing your password with any third parties or using your password for any unauthorized purpose, or printing and sharing any of the information on this website with unauthorized users.

d. Notwithstanding anything to the contrary contained herein, using or attempting to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this website other than the search engine and search agents available from the website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

e. Attempting to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website. eNPS does not represent or guarantee the accuracy, or reliability of business email information provided by eNPS. You acknowledge that any reliance on material found in eNPS will be at your own risk.

You agree not to resell or assign your rights or obligations under these Terms of Service. You also agree not to make any unauthorized commercial use of the website.

The aggregate liability for eNPS to you for all claims arising from the use of the Materials is limited to $100.

You agree in the event eNPS or it’s agent requests information pertaining to your account that you will provide said information within 24 hours of notification.

You agree that through your use of the eNPS website to agree to abide by the laws of the State of California. You agree that the forum for all litigation as a result of misuse of the eNPS website shall be the State of California, not withstanding conflict of laws rules.

You acknowledge that the transmission of unsolicited commercial e-mail (UCE or SPAM) is against both the policies of eNPS and illegal in the State of California, and will be vigorously prosecuted when detected.

You acknowledge and agree that if eNPS must bring an action for breach of this agreement due to any violation including but not limited to unauthorized contact with business card contacts, failure to adhere to the automatical renewal policy as defined in item 2. above, or other, you will be responsible for attorney’s fees and costs associated with the action.

You agree that the name eNPS and all associated information on the eNPS website is the intellectual property of eNPS, and their unauthorized use constitutes copyright and /or trademark infringement.

eNPS reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to immediate termination of your registration with or ability to access the website and/or any other service provided to you by eNPS, upon any breach by you of these Terms of Service or if eNPS is unable to verify or authenticate any information you submit to the website registration with or ability to access the website.

eNPS reserves the right to expel users and prevent their further access to the website for violating the Terms of Service or the law.

eNPS is a unique product offering access to business information. You agree that by accessing eNPS only once you have waived all rights to any refunds of fees paid to eNPS.

© 2020 Toofr LLC. All rights reserved.

Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promotor Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.