The membership is a low flat monthly minimum charge that covers your software access. Application usage is charged separately at $1 per survey recipient.What counts as a survey recipient?
A $1 charge is added to your account whenever eNPS sends a survey to a recipient. It's the unit of measure here on eNPS and counts whether the survey is filled out by the recipient or not.What other costs are there?
None! It's just $99 per month and $1 per recipient and you'll have full visibility into how you're charged each month.How often will I be charged?
The membership is charged immediately and the recipient costs are charged at the end of your monthly billing cycle. We will invoice you for both the next month's membership and the previous month's surveys in one combined invoice.Why do you do it this way instead of tiered monthly subscriptions?
It just feels better. We used to be like every other web software app and have several monthly plans, each with a different cost and survey sending limit and make you do the math to figure out which one's the best deal. And you then might not use all your surveys and feel bad for wasting them. Metered billing (that's what our deal is technically called) means you only pay for what you use. Nifty, right?Can I buy bulk survey sends and skip the membership?
Yes, but we need you to buy in units of 1,000 recipients. For bulk credit buys you can pay with credit card, PayPal, BTC, or ETH. Email firstname.lastname@example.org to arrange it.
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Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promotor Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.